Good bike, poor customer support
The bike is well built, but it's a bit heavier compared to competitors. Unfortunately, we were faced with the constant problem of self-opening of the front quick release. I am used to building bikes by myself, so I know how these things work, but nothing helped and this thing was still from time to time opening. Customer service even after several urgencies never responded.
I would not buy a bike from them anymore
Weight |
Rated 3 out of 5
|
---|---|
Ease of assembly |
Rated 4 out of 5
|
Quality |
Rated 3 out of 5
|
Value |
Rated 3 out of 5
|
Service |
Rated 1 out of 5
|
Early Rider® EU
Hi there,
I'm so sorry our Swiss office hasn't picked up your messages - can you forward them to info@earlyrider.com so we can get you sorted out? If the QR skewer needs replacing we can do that for you, if you can send us the details we'll take a look.