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Order Details, Returns and General Terms & Conditions

YOUR RIGHTS IN A NUTSHELL
Early Rider Limited is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with Early Rider is safe. You won't get ripped off, you'll get what you ordered and we'll sort out any problems you have. By visiting our website you accept and agree to the content of these Terms and Conditions. Our Terms and Conditions do not affect your statutory rights.
 
ORDERING DETAILS
When you order from the Early Rider EU website you agree to the listed terms and conditions. This does not affect your statutory rights. 
 
How to Place an Order
Orders can only be placed online at eu.earlyrider.com. If you have any special requirements email info.eu@earlyrider.com
 
Opening Hours
The website is open 24/7. Telephone during normal opening hours below.
Closed weekends & Bank Holidays.
 
Opening Hours
Monday to Friday - 9.30am to 5.30pm
Saturday & Sunday - CLOSED
 
Security/Privacy 
We take security and your privacy very seriously, no credit card details are kept and your personal details are only used to process your order and to occasionally inform you of relevant information - nothing else.
 
Method of Payment 
We accept payment using all major credit cards and debit cards as well as Paypal.
Item out of stock
If an item is out of stock, please fill in the notification form and we will inform you as soon as it is available. Please let us know your telephone number if you would prefer a call.
Pre-Order
If an item is not physically in stock but is expected to be delivered to us in the very near future we will make it available for pre-order. You will see a pre-order noted by a blue purchase button. We try and give as accurate an ETA as possible and will ship those orders as soon as the goods arrive in our warehouse, on a first come first served basis.
 
Shipping
DPD is our shipping partner. We endeavour to dispatch your order within one working day of receipt - you'll hear from us if this isn't possible. Our cut off for same day order dispatch is around 8.30am daily so all orders received before this point should be dispatched same day. Anything received after that will be dispatched next working day. Once your shipment is booked you will receive a tracking number and details of delivery. Please do bear in mind that transit times are not guaranteed, and while we are very happy with the reliability of DPD things can get delayed, especially shipping such large boxes around Europe.

 

RETURNS
Returns and Refunds
In the event you would like to return your bike, please contact us first. If you have changed your mind you must let us know within 14 days. Goods must be returned in as-new, unused condition in the original packaging. You are responsible for any return postage costs and for adequately protecting the bike for transit. However we are happy to book a return collection with DPD, the cost of which will be deducted from your refund. Any goods returned which do not comply with the return of goods policy will not be accepted for a full refund. This does not affect your statutory rights. If you are unclear about any of this then please call before ordering - bikes are expensive things to move around so please be sure before you buy.
 
Refunds
We are happy to exchange or refund your goods in full (excluding postage), but please contact us first. Credit and debit card payments will be refunded back to the original payment card.
 
Website Usage Terms & Conditions
CLICK HERE for full usage T&Cs.
 
Privacy & Cookies Policy
CLICK HERE for full Privacy & Cookies details.

Terms & Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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