FREQUENTLY ASKED QUESTIONS
FAQ
FREQUENTLY ASKED QUESTIONS
What age is this for?
The Velio is designed for toddlers between the age of 10 to 24 months with the optimum age being around 14 months but it's dependant on the child
Does my child need to be walking to use the Velio?
No, if they can hold the grips and support themselves that is all you need to start. The Tiller allows the adult to support the child for additional control.
How much is shipping?
UK: We aim to deliver in 1 to 2 days from dispatch.
EU: We aim to deliver in 2 to 4 days from dispatch.
US: We aim to deliver in 2 to 4 days from dispatch.
CH: We aim to deliver in 2 to 4 days from dispatch.
How long does delivery take?
UK: We aim to deliver in 1 to 2 days.
EU: We aim to deliver in 2 to 4 days.
US: We aim to deliver in 2 to 4 days.
CH: We aim to deliver in 2 to 4 days.
What is the maximum rider age and maximum rider weight for the Velio?
The maximum age is 3 years,and the maximum rider weight is 20kgs.
What is the booster pack?
The booster pack increases the functionality of the Velio. It can be fitted at any point during the rider's journey to find their optimum riding position.
Are the handlebars adjustable?
The Standard bars are fixed. The Booster bars adds addition grip positions, with added height and greater reach options.
Is the seat adjustable?
There are 15 possible seat positions
Is the steering adjustable?
The Velio uses Early Riders patented Active balance Control system (ABC). This mechanism slows a child’s fall giving them the extra moments they need to coordinate a movement that keeps them balanced. The amount of support it gives can be changed by turning the steering adjuster above the rear wheel.
What is the warranty process?
The warranty period is 2 years. You can fill out our online form and we will get back to you as soon as possible
Do you ship worldwide?
UK, EU and US to begin with, with a view to expanding as soon as possible.
Can it be used outdoors?
Yes, the Velio can be used on a flat surface outdoors with parental supervision, in a safe environment and away from traffic.
Can it be used indoors?
Yes, the Velio can be used indoors.
Are the tyres non marking?
Yes, the tyres are made from non marking EVA foam.
What materials is it made from
The frame is made from a high-grade magnesium alloy specifically chosen for its high strength to weight ratio.
The wheels are made from textured EVA foam with specific front and rear densities for the optimum balance between comfort and speed.
The mudguards and underbelly are made from the highest grade ABS plastic found on the world's best superbikes for ultimate durability.
Where can I see a Velio?
The Velio is sold direct from the Early Rider HQ in Henley on Thames.
What’s included in the box?
Velio, Grips, Tiller, User Manual, Liferbook, 4mm allen key and under stray/Velio stand.
What is the right size for my kid?
The Velio only comes in one size.
What is the minimum stand over height?
20cm
What is the maximum stand over height?
25cm
What is the wheelbase of the Velio?
30cm
What is the wheel size of the Velio?
Front 8.5’’ x Rear 7.5’’
How do I assemble my Velio?
Adult assembly is required, simply use the bottom insert from the packaging tray as a work stand and install the handlebars with the allen key provided. All assembly instructions are included in the packaging or can be found online.
Should my child wear a helmet whilst using the Velio?
We recommend that any child using the Velio, must wear a helmet.
Which handlebars will I receive?
For a limited time only, the Velio will be shipped with both the standard and booster pack so you have both handlbar and saddle options.
Does it come in other colours?
No, the colour of the Velio is silver.
NEVER ASKED QUESTIONS
United States
United Kingdom / International